pkuck Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how pkuck ("we", "us", "the Platform") collects, uses, stores, discloses and protects personal information relating to individuals ("you", "the User") who access or use the pkuck website at https://pkuck.org and all associated services, games, promotions and features. pkuck is committed to handling your personal data with care, transparency and respect.

By creating a pkuck account or by continuing to use the pkuck platform after this Policy has been posted or updated, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, please do not use the pkuck platform.

2Information We Collect

pkuck collects personal information in three broad categories: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information we receive from trusted third parties involved in delivering our services.

Information you provide directly:

• Registration data: full name, date of birth, mobile phone number, email address, and a self-selected password. We require your date of birth to verify that you meet the 21+ age requirement.
• Identity verification (KYC) documents: National Identity Card (NID), passport, driving licence, or a utility bill or bank statement showing your current address. These are used solely for identity verification and fraud prevention purposes.
• Payment information: mobile banking account identifiers (bKash wallet number, Nagad number, Rocket number, Upay number), bank account details for bank transfer withdrawals, and card details as entered during payment processing. pkuck does not store full card numbers on its own servers.
• Support communications: the content of messages, emails and other correspondence you send to the pkuck support team, including any attachments submitted as evidence in a dispute resolution process.

Information generated automatically:

• Device and technical data: IP address, device type (smartphone model, operating system version), browser type and version, mobile network operator, and screen resolution. This data helps pkuck diagnose technical issues and optimise the platform for Bangladeshi mobile networks.
• Usage and behavioural data: pages visited, games played, bet amounts placed and outcomes, session start and end times (Bangladesh Standard Time, UTC+6), and in-platform navigation paths. This data is used in aggregate for platform improvement and responsible gaming monitoring.
• Cookie and session data: cookies, pixel tags and similar tracking technologies used to maintain your login session, remember your preferences, and analyse platform performance. See Section 7 for full cookie details.

Information from third parties:

• Payment processors: transaction status confirmations and fraud-screening scores provided by bKash, Nagad, Rocket, Upay, and card payment gateways that process your deposits and withdrawals.
• KYC verification partners: identity verification scores and document authentication results returned by our KYC service partners to confirm your eligibility to play on pkuck.
• Game providers: game session logs, real-time bet and outcome records supplied by our licensed game providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe) to resolve disputes and ensure accurate account settlement.

3How We Use Your Information

The table below summarises the primary purposes for which pkuck uses your personal data and the legal or operational basis for each use.

4Legal Basis for Processing

pkuck processes your personal data only where a lawful basis exists. The four bases we rely on are:

• Contractual necessity: processing required to create your account, operate the platform, settle bets, process payments, and provide the services you signed up for.
• Legal obligation: processing required to comply with anti-money laundering rules, age verification mandates, and any lawful requests from competent authorities.
• Legitimate interests: processing carried out to prevent fraud, protect our platform's integrity, improve our services, and monitor for responsible gaming indicators — provided these interests are not overridden by your rights and freedoms.
• Consent: processing for optional purposes such as marketing communications and personalised promotions, which you may withdraw at any time by contacting [email protected] or adjusting your account notification preferences.

5Sharing Your Information

pkuck does not sell your personal data. We share personal information only with the categories of recipient listed below, and only to the extent necessary for the stated purpose.

Recipients of your personal data:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard processing networks, and associated banks): we share your payment identifier and transaction amount to process deposits and withdrawals on your behalf. These providers are bound by their own privacy commitments and applicable financial regulations.
• KYC and fraud prevention partners: we share identity documents and verification data with specialist KYC service providers for the purpose of confirming your age and identity. These partners are contractually prohibited from using your data for any other purpose.
• Game providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe): your account identifier and game session data are shared with the relevant game provider to authenticate your session, record bet outcomes, and enable dispute resolution. Game providers do not receive your payment details or KYC documents.
• Law enforcement and regulatory authorities: pkuck will disclose personal data to competent authorities where required by applicable law, court order, or a legitimate lawful request. We will notify you of any such disclosure where we are legally permitted to do so.

6Payment Data and Financial Security

When you make a deposit or request a withdrawal on pkuck, your payment details are transmitted directly to our payment processing partners over an encrypted SSL connection. pkuck does not store full debit or credit card numbers, card verification values (CVV), or full bank account credentials on its own servers. For mobile banking channels (bKash, Nagad, Rocket, Upay), pkuck retains only the registered wallet number associated with your account for the purpose of processing your withdrawal to the correct destination.

All financial transaction records — including deposit amounts, withdrawal requests, bet settlements and bonus awards — are retained as part of your account history for a minimum of five (5) years in accordance with our anti-money laundering record-keeping obligations. These records may only be accessed by authorised pkuck staff and, where required by law, by competent regulatory or law enforcement authorities.

7Cookies and Tracking Technologies

pkuck uses cookies and similar technologies to maintain your logged-in session, remember your platform preferences, and collect anonymised usage statistics that help us improve the platform. We do not use cookies to track your activity on external websites or to serve you targeted advertising from third-party networks.

Types of cookies used:

• Strictly necessary cookies: essential for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: store your preferences such as notification settings and preferred payment method. Disabling these means you may need to re-enter preferences on each visit.
• Analytics cookies: collect anonymised, aggregated data about how users interact with the platform — for example, which game categories are most popular, average session lengths, and most-used deposit methods. This data never identifies individual users.
• Responsible gaming cookies: track session duration and cumulative activity data to power pkuck's responsible gaming monitoring tools, including automated alerts triggered when a player approaches their self-set deposit or time limits.

You can manage or delete cookies through your mobile browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your pkuck account.

8Data Retention

pkuck retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account registration and profile data is retained for the duration of your active account plus five (5) years following closure to satisfy anti-money laundering record-keeping requirements; KYC documents are retained for five (5) years from the date of verification; financial transaction records (deposits, withdrawals, bet history) are retained for five (5) years; customer support correspondence is retained for three (3) years from the date of last communication; anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual.

When your data is no longer required, pkuck securely destroys or anonymises it in accordance with our internal data disposal procedures.

9Data Security

pkuck takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. Our key security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or mobile app and pkuck servers, ensuring that your credentials, payment details and account activity cannot be intercepted in transit.
• Hashed password storage: pkuck never stores your password in plain text. Passwords are stored using industry-standard one-way cryptographic hashing. Even pkuck staff cannot retrieve your password — only a password reset is possible.
• Access controls: personal data is accessible only to pkuck staff who require it to perform their job function. Access is logged and reviewed periodically. All staff with access to personal data are bound by confidentiality obligations.
• Incident response: pkuck maintains a data breach response procedure. In the event of a security incident that is likely to result in a risk to your rights or freedoms, we will notify you without undue delay and take all reasonable steps to contain and remediate the incident.

While pkuck employs robust security measures, no internet-based platform can guarantee absolute security. You are also responsible for keeping your own login credentials secure. Never share your pkuck password or OTP codes with anyone.

10Your Data Rights

As a pkuck user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our data team at [email protected]. We will respond to verified requests within thirty (30) calendar days.

Your rights include:

• Right of access: you may request a copy of all personal data pkuck holds about you, free of charge, in a commonly used electronic format.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. Account profile details (name, mobile number) can also be updated directly from your account settings.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes it was collected, where you withdraw consent, or where processing is unlawful. Note that erasure requests cannot override our legal obligation to retain financial and KYC records for five years.
• Right to restrict processing: in certain circumstances (for example, while a rectification request is being investigated), you may request that pkuck limits the ways in which your data is used, without deleting it.
• Right to data portability: you may request that pkuck provides your personal data in a structured, commonly used and machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing before the withdrawal.

pkuck will not charge a fee for handling rights requests unless a request is manifestly unfounded, excessive or repetitive, in which case we may charge a reasonable administrative fee or decline to act on the request. We may also ask you to verify your identity before actioning a request to protect against fraudulent data access attempts.

11Children's Privacy

pkuck is strictly a 21+ platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person who is under 21, we will delete that data promptly and close the associated account in accordance with our Terms and Conditions.

Parents and guardians who believe that a minor in their care has registered an account on pkuck are urged to contact [email protected] immediately. We will investigate and act on all such reports as a priority. pkuck does not direct any marketing or promotional content toward individuals under the age of 21.

12Third-Party Links and Services

The pkuck platform integrates third-party game content from licensed providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming and Spribe. While pkuck ensures that all game providers are reputable and operate under valid licences, each provider operates its own privacy practices for data processed within their game environments. pkuck is not responsible for the privacy practices of third-party game providers. We encourage you to review the privacy policies of the game providers whose content you interact with on the pkuck platform.

13Changes to This Privacy Policy

pkuck may update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes, we will update the "Last Updated" date at the top of this Policy and, where the changes are significant, notify registered users via SMS or email to the contact details held on their account.

Your continued use of the pkuck platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any revision, you should stop using the platform and contact [email protected] to request account closure.

14Contact and Data Requests

For all privacy-related enquiries, data access requests, rectification requests, erasure requests, or complaints regarding pkuck's data handling practices, please contact our dedicated data team. We aim to acknowledge all requests within 48 hours and provide a full response within 30 calendar days.

Contact us by email: [email protected]